RETURN & REFUND POLICY
Last updated: August 8, 2026
Silver Square Film Lab wants customers to understand what can and cannot be canceled, returned, refunded, or covered by warranty. This Return & Refund Policy should be read together with our Terms & Conditions, which contain additional provisions governing orders, film processing, customer materials, products, warranties, shipping, and limitations of liability.
1. Film Processing, Scanning, and Lab Services
Film development, scanning, push/pull processing, RAW-file services, and other lab services are generally nonrefundable once processing has begun, because the requested work is irreversible and the associated labor, chemistry, and materials have been committed.
If you need to cancel or modify an order before processing begins, contact Silver Square Film Lab as soon as possible. Cancellation or modification is not guaranteed after film or other customer materials have been received and logged.
If SSFL makes a processing or scanning error, any applicable remedy will be determined in accordance with our Terms & Conditions and applicable law.
2. Develop-Only and Other Completed Services
Completed develop-only services, scanning services, custom processing, push/pull services, and other completed custom or laboratory work are generally nonrefundable.
A refund will not ordinarily be provided because a customer dislikes the aesthetic appearance of properly processed film, including grain, contrast, color rendition, exposure, or characteristics resulting from the film stock, camera, lighting, storage, age, exposure, or customer-selected processing instructions.
Nothing in this section limits a remedy that SSFL is required to provide by applicable law.
3. Order Cancellations
Orders may be eligible for cancellation before processing, fulfillment, or shipment begins.
To request cancellation, contact:
info@silversquarefilm.com
Include your name and order number.
If an order has already entered processing, been customized, been fulfilled, or shipped, cancellation may no longer be available.
4. Film, Chemistry, and Consumable Products
New film, chemistry, and other consumable products are generally final sale after shipment or pickup, except where:
the item was materially misdescribed;
the wrong item was supplied;
the item was damaged before delivery;
SSFL agrees in writing to a return or replacement; or
a refund, replacement, or other remedy is required by applicable law.
Opened, exposed, refrigerated, temperature-sensitive, chemically sensitive, or otherwise altered consumable products are not eligible for change-of-mind returns unless required by law.
5. Used Cameras and Lenses
Used cameras and lenses are sold in the condition described in their individual listings.
Change-of-mind returns are not accepted unless the individual product listing expressly states otherwise.
A used camera or lens covered by an SSFL written limited warranty is governed by:
the applicable product listing;
the written warranty provided for that product;
Section 14 of our Terms & Conditions; and
applicable federal and state law.
A warranty claim may be submitted during the full warranty period stated in the applicable written warranty.
Nothing in this Return & Refund Policy shortens or eliminates rights provided by an applicable written warranty or rights that cannot legally be waived.
6. Shipping Damage, Missing Items, and Incorrect Orders
Customers should inspect returned negatives, cameras, and other products promptly after delivery.
Shipping damage, missing items, incorrect merchandise, or other apparent delivery problems should be reported to SSFL within seven days after delivery, when reasonably possible.
Please include:
your name;
order number;
description of the issue; and
photographs of packaging or damage where relevant.
This reporting period does not shorten an applicable written warranty period or any right that cannot legally be waived.
7. Shipping Delays and Unshipped Merchandise
For merchandise orders subject to applicable federal shipping requirements, if we are unable to ship within the time stated at purchase, or within the period otherwise required by law, we will provide any required delay notice and offer the customer the option to consent to the delay or receive a prompt refund for the unshipped merchandise.
8. Shipping Charges
Original shipping charges, return-shipping charges, reshipping charges, and other delivery expenses are generally nonrefundable unless:
SSFL shipped the wrong item;
the charge resulted directly from an SSFL error; or
applicable law requires reimbursement.
If merchandise cannot be shipped and a refund is required under applicable federal shipping rules, SSFL will refund the amounts required by those rules.
9. Refund Method
Approved refunds will generally be issued to the original payment method when reasonably possible.
Processing times may depend on the payment provider, bank, or card issuer.
SSFL may require return of merchandise before issuing a product refund or replacement where permitted by law and the applicable policy or warranty.
10. No Effect on Non-Waivable Rights
Nothing in this Return & Refund Policy excludes, limits, or waives any consumer right, warranty, remedy, or liability that cannot legally be excluded, limited, or waived.
11. Contact Us
For cancellations, return questions, warranty issues, or problems with an order, contact:
Silver Square Film Lab
Email: info@silversquarefilm.com
Website:www.silversquarefilm.com
Marietta, Georgia, USA
Additional terms governing orders and remedies are available in our Terms & Conditions.