Terms & Conditions

Last updated: September 21, 2026

These Terms & Conditions (“Terms”) govern all orders, materials, services, and products provided by Silver Square Film Lab (“Silver Square,” “SSFL,” “we,” “us,” or “our”).

By placing an order, paying an invoice, delivering or mailing film or other materials to us, or using our services, you (“Customer” or “you”) acknowledge that you have read, understood, and agreed to these Terms.

IMPORTANT LIMITATION OF LIABILITY

Film may contain unique and irreplaceable images. If film, negatives, slides, digital media, or other customer materials are lost, destroyed, or materially damaged while in Silver Square Film Lab’s custody, your exclusive remedy is limited to a refund of the service fees paid for the affected film or materials and replacement with a reasonably comparable quantity of unexposed film, or payment of its reasonable current retail value.

Silver Square Film Lab does not accept liability for the sentimental, artistic, historical, evidentiary, or commercial value of images recorded on submitted film. We do not compensate for reshoots, travel, lost income, lost business, production expenses, or other indirect or consequential losses.

Additional limitations and legally required exceptions are explained below.

1. SERVICES AND ORDER ACCEPTANCE

These Terms apply to film development, scanning, develop-only and scan-only services, push-and-pull processing, RAW-file and other add-ons, negative return or disposal, drop-off and mail-in orders, used cameras, film, and other products sold by SSFL.

Placing an order online is a request for service and does not guarantee acceptance. An order is accepted when SSFL receives and logs the materials, confirms that they can be serviced, and receives all required payment and information.

We reserve the right to refuse or cancel an order that contains unsupported, unsafe, unidentified, incorrectly ordered, contaminated, or otherwise unsuitable materials. If we cancel an unperformed service, we will refund the unearned service fees.

If a product description, service description, written estimate, accepted written instruction, or separate written agreement contains terms that conflict with these Terms, the more specific written term will control for that particular product or service.

2. CUSTOMER RESPONSIBILITIES

You are responsible for selecting the correct film type, film format, development process, scan size, push-or-pull setting, return option, delivery method, and shipping address.

Every roll, disposable camera, negative, or other submitted item must be securely packaged and clearly marked with the correct order number. You must provide enough contact information for us to match the materials to your order.

For scan-only orders, negatives must be submitted as an uncut roll or in continuous strips of multiple frames suitable for our scanning equipment. Individually cut frames cannot be accepted.

For Digital Scans Only orders, please protect your film by placing it in a protective sleeve and padded envelope labeled with your name and order number before drop-off or mailing.

You represent that you own the submitted materials or have permission from the owner to authorize the requested services. You also represent that the submitted materials and requested work do not violate any law or infringe another person’s copyright, privacy, publicity, or other legal rights.

Film and photographs may be irreplaceable. For weddings, commercial assignments, important personal events, evidentiary work, or other mission-critical projects, we strongly recommend using reasonable redundancy, insurance, and risk-management practices.

Do not submit materials whose value exceeds the remedies provided by these Terms unless SSFL accepts a different written agreement before receiving them.

You must be at least 18 years old to place an order with SSFL. If you are under 18, a parent or legal guardian must place the order on your behalf.

3. ORDERS, PAYMENTS, CHANGES, AND CANCELLATIONS

Orders must be paid in full before processing unless SSFL agrees otherwise in writing.

Additional services, corrected order selections, special handling, return shipping, address corrections, or other customer-requested work may require additional payment. We may hold scans, negatives, cameras, products, or other deliverables until the account is paid in full.

Once film has been received and logged, we generally cannot add to, combine, cancel, or modify the order. We will try to honor timely requests, but a requested change is not accepted unless SSFL confirms it in writing.

Film processing is irreversible once it begins.

Products or cameras may be held and shipped with completed film only when that option was selected or confirmed. Separate orders are not automatically eligible for combined shipping or refunds of duplicate shipping charges.

Prices, promotions, services, and availability may change. If a listing contains an obvious pricing or description error, we may cancel the affected item and refund the amount paid rather than provide it at the incorrect price.

4. TURNAROUND TIMES

Published turnaround times are good-faith estimates and are not guarantees.

Turnaround begins after an order has been received, logged, paid, correctly identified, and determined to be ready for processing.

Business days exclude weekends, federal holidays, announced closures, and days when normal lab operations are interrupted.

Processing may be delayed by unusually high order volume, special film, equipment maintenance or failure, chemistry or supply shortages, quality-control rework, weather, utility interruption, shipping delays, illness, or circumstances outside our reasonable control.

A rush deadline applies only when SSFL accepts it in writing.

5. FILM PROCESSING AND IMAGE RESULTS

Analog film processing and scanning involve chemical, mechanical, optical, digital, and human processes. Despite reasonable professional care, film may be scratched, fogged, stained, torn, jammed, contaminated, unevenly developed, lost, damaged, or otherwise affected.

Scanning may involve dust, cropping, frame-spacing variations, color interpretation, contrast choices, grain, scanner artifacts, file corruption, or differences between screens and prints.

Results depend heavily on factors outside SSFL’s control, including camera condition or malfunction, incorrect loading or unloading, underexposure or overexposure, light leaks, film age or improper storage, airport or security X-ray exposure, manufacturer defects, prior handling or chemical contamination, incorrectly labeled film, customer instructions, or damage that existed before we received the film.

We do not guarantee that images will exist, be correctly exposed, meet a particular artistic preference, match another lab or scanner, or be suitable for a particular commercial purpose.

Blank, underexposed, overexposed, expired, fogged, light-leaked, previously exposed, mislabeled, or camera-damaged film is not evidence of a processing error. Because the requested processing work has still been completed, these results do not automatically qualify for a refund or replacement.

6. PROCESSING AND SCANNING STANDARDS

Unless SSFL accepts different written instructions, we may use reasonable professional judgment regarding chemistry, processing, density, color, contrast, cropping, frame detection, dust correction, file naming, and other technical decisions.

Minor variations in color, density, cropping, grain, dust, or frame alignment are normal and are not considered defects.

Special instructions, including push-or-pull processing, border requests, unusual scanning, cutting preferences, or nonstandard handling, must be included with the order. Special instructions may involve additional risk or charges.

We do not guarantee instructions that were not accepted before processing began.

If SSFL confirms that a delivered scan materially failed the specifications purchased because of our error, we will provide a complimentary rescan when the negative remains available and scannable.

Rescans requested because of personal preference, customer exposure, film condition, monitor differences, or instructions added after processing may be charged at current rates.

Develop-only orders do not include frame-by-frame scan inspection, exposure analysis, image-quality evaluation, or verification that usable photographs are present unless those services were separately purchased.

Digital Scans Only is a scanning service for previously developed film. Film development is not included.

Silver Square Film Lab currently accepts eligible 35mm, 35mm half-frame, 35mm panoramic, and 120 negatives for Digital Scans Only.

Negatives must be submitted as an uncut roll or in continuous strips of multiple frames suitable for our scanning equipment. Individually cut frames or negatives that cannot be safely handled by our scanning system cannot be accepted.

Basic dust and light scratch cleanup is included with Digital Scans Only. The extent of cleanup depends on the condition of the original negatives.

SSFL does not guarantee complete removal or restoration of damage caused by heavy scratches, staining, fingerprints, prior mold exposure, chemical degradation, emulsion deterioration, improper prior processing, age, storage conditions, or other permanent physical damage to the negative.

Final scan quality depends on the condition, exposure, prior development, density, and physical integrity of the submitted negatives. Scanning cannot recreate image information that is not present on the original film.

7. UNSUPPORTED, DAMAGED, OR CONTAMINATED FILM

Please do not submit contaminated negatives.

Do not submit film that is wet, moldy, leaking, chemically treated, “souped,” contaminated, severely deteriorated, self-rolled, physically damaged, or, in the case of perforated film formats, has severely damaged or missing perforations unless you first disclose its condition and receive written approval from SSFL.

Do not submit motion-picture film, ECN-2 film, rem-jet film, or another unsupported process as C-41 or black-and-white film.

We may inspect, isolate, refuse, return, or safely dispose of materials that reasonably appear hazardous, illegal, contaminated, or likely to damage our equipment, chemistry, staff, facilities, or another customer’s film.

Silver Square Film Lab reserves the right to refuse negatives affected by active mold, chemical residue, biological contamination, excessive moisture, or other substances that could damage our equipment or contaminate other customers’ materials.

If contaminated or otherwise unsuitable negatives are refused and must be returned, the Customer is responsible for applicable return-shipping and special-handling costs, except where required otherwise by law.

If you fail to disclose a hazardous or contaminated condition, you may be responsible, to the extent permitted by law, for reasonable inspection, cleaning, repair, replacement, special-handling, and disposal costs caused by that failure.

8. TUESDAY COFFEE DROP-OFF LOCATION

SSFL’s public film drop-off location is hosted inside Tuesday Coffee at:

137 Church Street NE
Marietta, Georgia 30060

Tuesday Coffee is an independent host location. Tuesday Coffee and its employees are not responsible for SSFL orders, processing, refunds, customer service, or materials left at the location.

A drop-off is considered received by SSFL only after our team retrieves and logs it.

Film must be placed in the designated Silver Square Film Lab drop-off location during posted hours, securely packaged, and clearly marked with the correct order number.

SSFL is not responsible for materials left elsewhere, left after hours, handed to an unauthorized person, or submitted without enough information to identify the Customer or order, except to the extent required by law.

9. MAIL-IN ORDERS AND SHIPPING

SSFL’s mailing address is:

Silver Square Film Lab
1045 Cobb Pkwy N
Marietta, Georgia 30062

Unless SSFL expressly announces otherwise, this address is for mailed shipments and is not the public walk-in film drop-off location.

You are responsible for secure packaging, accurate addressing, sufficient postage, and retaining tracking information for materials mailed to SSFL.

Risk of inbound carrier loss, theft, delay, or damage remains with you until the package is delivered to and logged by SSFL.

We recommend using a rigid, securely sealed package and a trackable, insured shipping service for valuable materials.

For return shipping, you are responsible for providing a complete and accurate shipping address.

Once a package is tendered to the shipping carrier, carrier delay, loss, theft, misdelivery, or damage is outside SSFL’s control.

When SSFL purchases the return label, we will provide reasonable assistance with a carrier claim. Any reimbursement for a carrier-related loss is limited to the amount approved and paid by the carrier or shipping insurer.

Customs costs, duties, incorrect addresses, refused deliveries, return-to-sender fees, and reshipment expenses are the Customer’s responsibility. We may require payment of those expenses before reshipping an order.

For merchandise orders subject to applicable federal shipping requirements, if we are unable to ship within the time stated at purchase, or within the period otherwise required by law, we will provide any required delay notice and offer the Customer the option to consent to the delay or receive a prompt refund for the unshipped merchandise.

10. DIGITAL DELIVERY AND FILE RETENTION

Scans are delivered electronically through email and/or a third-party download, file-transfer, cloud-storage, or gallery service.

SSFL currently uses WeTransfer for digital scan delivery and may use another suitable delivery provider when necessary.

Digital delivery is considered complete when SSFL sends the download link or makes the files available to the email address provided with the order.

When WeTransfer is used, the download link may arrive in a separate email from WeTransfer rather than in the SSFL order-fulfilled email.

Third-party download links may expire before SSFL’s internal file-retention period ends. Customers should download and back up their files promptly after receiving the delivery email.

You are responsible for downloading, inspecting, and creating at least two independent backups of your files promptly after delivery.

Unless a specific product or service description expressly provides a longer retention period, SSFL may permanently delete scan files, working files, and download galleries 30 days after delivery without further notice.

SSFL is not a long-term archive or permanent backup service.

If digital files are lost or corrupted before initial delivery and the negatives remain available and scannable, we may recreate the scans.

After successful delivery or expiration of the applicable retention period, we have no obligation to retain or recreate files except where required by law.

RAW-file add-ons or other services that expressly include an extended storage or retention period are governed by the description and conditions published for that specific service.

11. NEGATIVE RETURN, STORAGE, AND ABANDONMENT

You are responsible for selecting an available negative-return, shipping, or disposal option when placing your order.

If return shipping was purchased, you must provide a complete and accurate shipping address. Additional shipping or reshipment charges resulting from an incorrect or incomplete address may be the Customer’s responsibility.

Unless a different written period applies, completed negatives and other physical customer materials that have not been returned or designated for disposal may be retained by SSFL for 30 days after order completion.

After 30 days, unclaimed, unpaid, unidentified, or abandoned negatives and other physical materials may be securely discarded or recycled without additional notice or liability, except where applicable law requires otherwise.

If you instruct SSFL to discard your negatives, that instruction is permanent and cannot be reversed once disposal has occurred.

Unless SSFL expressly agrees otherwise in writing or offers a specific service stating otherwise, negatives are returned using SSFL’s standard handling and packaging method.

12. INSPECTION, RESCANS, AND CLAIMS

Inspect delivered scans promptly.

Notify SSFL in writing within 14 days after digital delivery of a claimed scanning or processing issue.

Inspect returned negatives, cameras, and products promptly. Report shipping damage, missing items, or other apparent delivery problems within seven days after delivery.

A claim under an applicable written product warranty may be submitted during the full warranty period stated in that warranty.

The seven-day notice period does not shorten an applicable warranty period or any right or remedy that cannot legally be waived.

A claim should include the Customer’s name, order number, affected roll, file, camera, or product, a clear description of the problem, and representative files or photographs showing the issue.

Do not alter, discard, repair, or send the relevant negatives or product elsewhere before giving SSFL a reasonable opportunity to inspect and address the claim.

We may request that materials be returned at our expense before issuing a remedy.

A courtesy credit, rescan, refund, or replacement does not constitute an admission of liability.

13. REFUNDS AND SERVICE REMEDIES

Service fees are generally nonrefundable after processing begins because the requested work and materials have been consumed.

If SSFL cancels an unperformed service, we will refund the unearned portion of the service fee.

If we confirm a material processing or scanning error, we may provide a rescan, reprocessing where technically possible, a refund of the affected service fee, store credit, comparable replacement film, or another appropriate remedy described in these Terms.

Shipping charges, completed custom work, completed services, and consumable products are nonrefundable except where SSFL made an error or applicable law requires otherwise.

Please contact SSFL and allow us a reasonable opportunity to address a disputed charge before initiating a payment dispute. This request does not waive any legal right.

14. FILM, PRODUCTS, AND USED CAMERAS

New film, chemistry, and other consumable goods are final sale after shipment or pickup, except when an item was materially misdescribed, damaged before delivery, or applicable law requires a return.

Manufacturer warranties, if any, are provided by the manufacturer and are not expanded by SSFL.

Used cameras and lenses are sold in the condition described in their individual product listings.

Unless a listing states otherwise, a used camera serviced and sold by SSFL includes a 30-day limited functional warranty beginning on the date of delivery or pickup.

The warranty does not cover previously disclosed cosmetic condition, batteries or film, misuse or improper operation, impact or dropping, water or moisture damage, excessive heat, damage caused by unauthorized repair, modification or disassembly, normal wear, or any feature listed as untested or nonfunctional.

For a valid used-camera warranty claim, SSFL may choose to inspect, repair, replace the item with a reasonably comparable item, or refund the purchase price after the product is returned.

The individual product listing controls if it provides a different written warranty or remedy.

15. LIMITED REMEDY FOR LOST OR DAMAGED FILM

TO THE FULLEST EXTENT PERMITTED BY LAW, IF FILM, NEGATIVES, SLIDES, PRINTS, DIGITAL MEDIA, OR OTHER CUSTOMER MATERIALS ARE LOST, DESTROYED, OR MATERIALLY DAMAGED WHILE IN SSFL’S CUSTODY, THE CUSTOMER’S EXCLUSIVE REMEDY AND SSFL’S MAXIMUM LIABILITY WILL BE A REFUND OF THE SERVICE FEES PAID TO SSFL FOR THE AFFECTED FILM OR MATERIALS AND REPLACEMENT WITH A REASONABLY COMPARABLE QUANTITY OF UNEXPOSED FILM, OR PAYMENT OF ITS REASONABLE CURRENT RETAIL VALUE.

The images recorded on film may have sentimental, artistic, historical, evidentiary, or commercial value that cannot be verified or recreated. SSFL does not accept that value as part of the service and will not compensate for it.

16. DISCLAIMER AND LIMITATION OF LIABILITY

Except for the remedies expressly stated in these Terms, lab processing, scanning, and related services are provided “as is” and “as available” to the fullest extent permitted by applicable law.

Nothing in these Terms excludes, disclaims, or limits any implied warranty or other consumer right that applicable federal or state law does not permit SSFL to exclude, disclaim, or limit, including rights applicable to a consumer product covered by an SSFL written warranty.

For products not covered by an SSFL written warranty, any disclaimer or limitation of implied warranties applies only to the extent permitted by applicable law and as otherwise clearly disclosed in connection with the applicable product.

To the fullest extent permitted by law, SSFL is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost income, profits, revenue, or business; lost opportunities or reputation; reshoot or recreation costs; travel, talent, venue, or production expenses; editing, printing, restoration, or third-party laboratory expenses; loss of data after delivery; or sentimental or emotional value.

Film and negatives are inherently fragile and may contain pre-existing damage that is not visible until handling or scanning. Silver Square Film Lab uses reasonable professional care when handling customer materials but cannot guarantee that aged, damaged, improperly processed, deteriorated, or contaminated negatives will withstand normal handling or scanning.

For claims involving film processing, scanning, negatives, or other customer-submitted materials, SSFL’s liability is subject to the remedies and limitations stated in Section Fifteen.

Claims involving consumer products, including used cameras or lenses, are governed by Section Fourteen, any applicable written warranty, and applicable law.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

17. IMAGE OWNERSHIP, PRIVACY, AND PERMISSION

You retain ownership of your photographs and submitted content.

You grant SSFL a limited, nonexclusive license to handle, reproduce, scan, transmit, and temporarily store your content only as reasonably necessary to provide the ordered services, perform quality control, respond to customer-support requests, deliver your files, and comply with applicable law.

SSFL will not use customer images for its portfolio, website, social media, advertising, contests, or promotional purposes without separate permission.

We may use trusted payment, shipping, hosting, gallery, cloud-storage, file-transfer, and communication providers to perform our services. Those providers operate under their own terms and privacy practices.

We may refuse materials that appear unlawful or that reasonably create a safety, legal, or third-party rights risk.

We may preserve or disclose information when required by valid legal process or applicable law.

Our separately published Privacy Policy also governs how personal information is collected, used, and retained.

18. CUSTOMER INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless SSFL and its owners, employees, contractors, and agents from third-party claims and reasonable expenses arising from your lack of authority to submit the materials, content that infringes another person’s rights, content or materials that violate applicable law, undisclosed hazardous or contaminated film, inaccurate instructions or information, or your material violation of these Terms.

This obligation does not apply to the extent a claim was caused by SSFL’s gross negligence, willful misconduct, or other conduct for which indemnification cannot legally be required.

19. EVENTS OUTSIDE OUR CONTROL

SSFL is not liable for delays or failures caused by circumstances beyond our reasonable control, including severe weather, fire, flood, epidemic, war, civil disturbance, government action, shipping interruption, utility or internet outage, cyberattack, labor dispute, supplier shortage, or equipment failure despite reasonable maintenance.

We will use reasonable efforts to resume service or refund materially unperformed service fees when appropriate.

20. GOVERNING LAW AND DISPUTES

These Terms and each order are governed by the laws of the State of Georgia, without regard to conflict-of-law rules.

Before filing a legal claim, both parties should make a good-faith effort to resolve the issue through written customer-service communication.

Unless applicable law requires another location, legal proceedings arising from these Terms or an order must be brought in a court of competent jurisdiction located in or serving Cobb County, Georgia.

Either party may use a court with lawful small-claims jurisdiction when eligible.

21. GENERAL PROVISIONS

If any part of these Terms is found invalid or unenforceable, it will be enforced to the maximum lawful extent, and the remaining provisions will continue in effect.

A failure to enforce any provision of these Terms is not a waiver of that provision or of the right to enforce it later.

These Terms, the applicable order confirmation, product or service description, accepted written instructions, and any policies expressly incorporated by reference constitute the complete agreement concerning an order, unless SSFL and the Customer enter into a separate written agreement.

We may update these Terms prospectively by posting a revised version and revision date.

The version in effect when an order is placed will generally govern that order, except for changes required by law or separately accepted by the Customer.

22. CONTACT INFORMATION

Questions, claims, or notices concerning these Terms should be sent to:

Silver Square Film Lab

Email: info@silversquarefilm.com

Text: 878.888.1626

Website: www.silversquarefilm.com